Terms and Conditions
Online orders from new customers must be paid by credit card. Visa, MasterCard and American Express are acceptable methods of payment. Credit cards are debited upon shipment.
For customers having a current account with NAVITAR payment terms are Net 30 days from date of invoice. Payment may be made by wire transfer, check drawn on a U.S. bank, U.S. Money Order, MasterCard, Visa, or American Express.
For customers who do not have a current account with NAVITAR Net 30 terms may be applied for by completing NAVITAR’s Credit Application, with approval solely at NAVITAR’s discretion. In the event NAVITAR’s payment terms are not met, NAVITAR reserves the right to suspend future shipments to the customer until the customer has fulfilled its payment obligations to NAVITAR.
For customers with Prepayment terms, orders must be prepaid in full by check drawn on a bank in the U.S., wire transfer, U.S. Money Order, MasterCard, Visa, or American Express. Orders will not ship until prepayment funds are received by NAVITAR. Orders for non-standard product (i.e. product designed for an individual customer, custom/special order) requires 50% deposit with purchase order and balance paid prior to shipping.
All shipments are F.O.B. Rochester, New York. You have the option to ship items to the address of your choice. Shipping charges are based on the total weight and/or dimensions of the package shipping to that address. A valid street address is required.
Orders are shipped via UPS or FedEx (UPS only for online orders) and are prepaid and billed to the buyer. Customers have the option to use their own freight collect account. Please provide that account number to your account representative or during the checkout process.
Quotation and Orders
All quotations made and orders received are subject to these terms and conditions which shall take precedence over any terms and conditions whenever submitted by the customer and no alterations shall apply unless confirmed by an authorized representative of Navitar, Incorporated (“NAVITAR”). Quotes from NAVITAR are valid for 30 days unless otherwise stated.
Customer issuance of a purchase order will be deemed to be an agreement to these terms and conditions (T&Cs). NAVITAR’s T&Cs supersede any inconsistent provisions contained on customer purchase orders. Purchase orders accepted by NAVITAR shall not be canceled, terminated, suspended or altered without prior written mutual agreement between NAVITAR and the customer and a cancellation fee may apply.
Custom, OEM, and non-stock items are non-cancelable and non-refundable. Custom or special orders may require a 50% advance deposit; they are non-cancelable and non-refundable except in the case of a defective product. Orders will not be entered into the Navitar production schedule until the deposit is received.
In order to comply with ISO 9001:2015 standards, we have updated our Purchase Order requirements. Effective July 1, 2019, we will not be able to accept shipments that are missing any of this information.
1. A packing slip should be included with each shipment and shall contain the following:
- Navitar purchase order number
- Navitar part number
- Part description
- Quantity per line item
- Revision level
2. In addition to the packing slip, a Certificate of Conformance must be included with each shipment.
The following is an acceptable format for Conformance Supporting Documentation:
- Per ISO 9001:2015 requirements, a Certification of Conformance is required for each lot delivered.
- A Certificate of Conformance must come from the Original Manufacturer, Contract Manufacturer, or Approved Navitar Supplier.
- A Certificate of Conformance document must include the following:
- Letterhead with Name or Logo of the Company making the declaration
- Statement that the product, assembly, part, repair, or alteration conforms to drawings, agreed specifications, approved instructions, industry standards, or company standards.
- Statement of conformance to RoHS Directive 2015/863/EU and EU REACH Regulation (1907/2006)
- Part Number, Part Family, or Blanket (all parts manufactured/supplied)
- If you currently send the Certificate of Conformance separately or electronically, a printed copy also needs to be sent with the packing slip.
- PO Due Dates are dates that parts should be received on our dock
Blanket orders accepted by NAVITAR shall not be canceled, terminated, suspended or altered without prior written mutual agreement between NAVITAR Management and the customer and a cancellation fee may apply. The period to be covered by any blanket order agreement should not exceed eighteen (18) months from original PO date. The customer must accept delivery of 80% of the total contract quantity within the first twelve (12) months from original PO date.
Scheduled release dates are required at the time of order. Change requests to blanket orders with scheduled release dates must be received five (5) weeks in advance of corresponding ship date. Change requests received within five weeks of corresponding ship date are subject to NAVITAR approval.
NAVITAR ships to most locations outside the US. Any taxes/fees/duties associated with international orders are the responsibility of the consignee. For more information, please contact your NAVITAR sales representative.
Delivery is based on availability of stock. Standard delivery for in-stock items is 5 - 7 business days. Orders received before 3 PM for in-stock product will ship the same day (UPS and FedEx only). All non-stocked items are shipped within 2 - 3 weeks of order receipt. OEM and custom products will be delivered per quoted time frame. You will be notified if we are unable to deliver within these time frames and have the option to cancel.
Should you need to return a product, you must obtain a Return Materials Authorization number. Exchanges and/or returns are accepted within thirty (30) days of purchase. Custom or special orders are non-returnable.
All returns require a Return Materials Authorization (RMA) number. Please complete the online RMA Request Form, or contact customer service or your sales representative at 1-585-359-4000 to obtain an RMA.
Items being returned must be in original manufacturer's packaging. Product should then be packaged in a separate shipping carton with the Return Material Authorization Number clearly marked on the outside of the box and shipped to: Navitar, Inc. (include the RMA# in the Ship To address line) 200 Commerce Drive, Rochester, NY 14623.
Items returned without prior approval and RMA number will be delayed in processing. After 30 days, an RMA number is still required; however, only products found to be defective are accepted for repair or replacement. All returned merchandise is subject to inspection and approval by NAVITAR before issuing credit or replacement. Merchandise displaying use, misuse or other damage will not be accepted. Refunds are issued to credit card or NAVITAR customer account will be credited for the merchandise charged. Shipping fees are nonrefundable. Restocking charges of up to 35% may be applied to returns.
Camera purchases are non-returnable. Cameras included on evaluation orders may be returned within the 45 day evaluation period.
We collect sales tax on shipments within the states of New York and California unless the purchaser supplies us with a signed official state resale certificate or sales tax exemption certificate with the order.
Prices quoted are F.O.B NAVITAR Rochester, NY U.S.A. Pricing is subject to change without notice. NAVITAR reserves the right to make adjustments due to changing market conditions, product discontinuation and cost changes. In the event NAVITAR determines an adjustment is necessary, we will contact you regarding the change and ask for your approval before completing the order. NAVITAR reserves the right to cancel the sale without any liability.
U.S. Export Control Laws
NAVITAR goods may be subject to U.S. Export Control Laws, including the Export Administration Act and its associated regulations and may be subject to export or import regulations in other countries. Buyer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export or re-export the goods or any part thereof. The goods may not be exported or re-exported into, or to a national resident of any country to which the U.S. has embargoed goods or to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Commerce Department’s list of Denied Parties, Unverified List, Entity List or the U.S. State Department’s Debarred List without the express approval of the U.S. Export Licensing Authorities.
If you have any questions please call 1.585.359.4000 during business hours of Monday-Friday 8:00 am - 5:00 pm (EST) or email us at email@example.com.